So today was another lesson in how a doctor’s support staff can cause the practice to sink or swim. \u00a0I have had an “interesting” relationship with Dr. Zomorodi’s assistant. \u00a0She has never answered the telephone when I call, has never once returned one of my calls (even though she says on her voicemail she will return my call within 48 business hours), and has always had an excuse when I do reach her for why she hasn’t done what she said she would do.<\/p>\n
My wife contacted her yesterday to inform here I would run out of my pain medicine this morning at 10:00 am and she informed us that she could not electrically send the prescription since it was a controlled substance but the she would overnight fed-ex the prescriptions to us so they would be there in the morning to prevent us from having to miss a does. \u00a0OK sounds great.<\/p>\n
So we wake up this morning and keep checking but by noon and still no sign of the fed-ex we start to panic. Thus begins the series of frantic phone games. \u00a0We called Dr. Zomorodi’s assistant several times and a miracle occurred … she answered. \u00a0She assured my wife that she would call in 2 prescriptions to the Target pharmacy close to our house. \u00a0She said to give her and hour and even confirmed the time she would be sending it. \u00a0So at 4:00 pm we call Target to ask if I had any prescriptions called in. \u00a0Shockingly enough the answer was NO. \u00a0So we start calling back Dr. Zomorodi’s assistant knowing that her office will close in 30 minutes and guess what? \u00a0Another shocking response … she didn’t answer. As a backup plan we call my PCP because she offered earlier to be a go-between because supposedly she has a higher success rate of calling the office and getting through to somebody. \u00a0Finally at 4:28 our PCP calls and tells us that she has a prescription waiting for us at the front desk. \u00a0We scramble over to see her and pick up the prescription thinking she would close soon. \u00a0After picking up the prescription we realized she had prescribed just enough to make it to my appointment with the neurosurgeon tomorrow. \u00a0Just for kicks we checked if our prescription had been faxed in when we dropped off the prescription from the PCP. \u00a0Nothing, nada, no dice.<\/p>\n
So we waited the twenty minutes, picked up the prescription, and got some water so I could take my dose on the way home. \u00a0Back in business!<\/p>\n","protected":false},"excerpt":{"rendered":"
So today was another lesson in how a doctor’s support staff can cause the practice to sink or swim. \u00a0I have had an “interesting” relationship with Dr. Zomorodi’s assistant. \u00a0She has never answered the telephone when I call, has never once returned one of my calls (even though she says on her voicemail she will […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3,10,14],"class_list":["post-2212","post","type-post","status-publish","format-standard","hentry","category-personal","tag-chiari-malformation","tag-recovery","tag-syringomyelia"],"_links":{"self":[{"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/posts\/2212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/comments?post=2212"}],"version-history":[{"count":1,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/posts\/2212\/revisions"}],"predecessor-version":[{"id":2213,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/posts\/2212\/revisions\/2213"}],"wp:attachment":[{"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/media?parent=2212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/categories?post=2212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/willandadri.com\/blog\/wp-json\/wp\/v2\/tags?post=2212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}