So today was another lesson in how a doctor’s support staff can cause the practice to sink or swim. I have had an “interesting” relationship with Dr. Zomorodi’s assistant. She has never answered the telephone when I call, has never once returned one of my calls (even though she says on her voicemail she will return my call within 48 business hours), and has always had an excuse when I do reach her for why she hasn’t done what she said she would do.
My wife contacted her yesterday to inform here I would run out of my pain medicine this morning at 10:00 am and she informed us that she could not electrically send the prescription since it was a controlled substance but the she would overnight fed-ex the prescriptions to us so they would be there in the morning to prevent us from having to miss a does. OK sounds great.
So we wake up this morning and keep checking but by noon and still no sign of the fed-ex we start to panic. Thus begins the series of frantic phone games. We called Dr. Zomorodi’s assistant several times and a miracle occurred … she answered. She assured my wife that she would call in 2 prescriptions to the Target pharmacy close to our house. She said to give her and hour and even confirmed the time she would be sending it. So at 4:00 pm we call Target to ask if I had any prescriptions called in. Shockingly enough the answer was NO. So we start calling back Dr. Zomorodi’s assistant knowing that her office will close in 30 minutes and guess what? Another shocking response … she didn’t answer. As a backup plan we call my PCP because she offered earlier to be a go-between because supposedly she has a higher success rate of calling the office and getting through to somebody. Finally at 4:28 our PCP calls and tells us that she has a prescription waiting for us at the front desk. We scramble over to see her and pick up the prescription thinking she would close soon. After picking up the prescription we realized she had prescribed just enough to make it to my appointment with the neurosurgeon tomorrow. Just for kicks we checked if our prescription had been faxed in when we dropped off the prescription from the PCP. Nothing, nada, no dice.
So we waited the twenty minutes, picked up the prescription, and got some water so I could take my dose on the way home. Back in business!
You must be logged in to post a comment.